Reach us Monday - Friday 8am - 5pm CST

support@trueshare.com

OR

1-913-341-2100

Forgot Password?

The Secure Online File Solution

TrueShare Frequently Asked Questions

  • GETTING STARTED
  • Do I need to install any software to use TrueShare?
  • Do I need to use Microsoft Internet Explorer as my web browser?
  • What happens at the end of the trial period?
  • Can I pay using a purchase order instead of a credit card?
  • What if I still have questions?
  • Can we have a login page customized with our own logo and graphics?
  • What documentation is available for TrueShare?
  • Which screen resolutions does TrueShare support?
  • UPLOADING FILES
  • Can I upload a folder from my computer?
  • Can I tell when new files have been uploaded since my last visit?
  • I am getting a red X in the section that says “Upload”. How do I fix this?
  • Can I use Drag-n-Drop?
  • What types of files can I upload to my TrueShare account?
  • Is there a file size limit on uploading files?
  • DOWNLOADING FILES
  • Can I set my own download limits?
  • How many times can a file be downloaded?
  • SHARE FILES
  • How do I send files?
  • How do I get my clients or associates to upload files?
  • Can I link directly to my file?
  • PRIVACY AND SECURITY
  • Is my data secure?
  • Is my credit card secure?
  • Who is able to delete the file?
  • Will my clients be able to see folders that I've made for other clients?
  • ACCOUNT DETAILS
  • What does Transfer Limit mean?
  • What does Storage Limit mean?
  • When and where can I change my plan?
  • Can I link to my TrueShare file system from my website?
  • Why Is My Upload Speed Limit So Slow?
  • How is TrueShare different than FTP?
password protection ensures your files as secure